Refund & Cancelaltion Policy
- Customer will receive payment confirmation by email or SMS within 48 hrs.
- Finisya Hospitality Solutions FZCO is a services-based consulting firm and is fully eligible to be compensated against its time, experience, expertise, advisory, consulting and services. Any amount earned in its scope of services is not refundable unless expressly declared.
- Any payments made prior to commencement of consulting work and referred as advance payment is treated as non-refundable advance payment upon the commencement of the consulting work and considered as earned against the time and services of the Consultant, except the termination of the agreement for cause where;
- If the premature termination is happening prior to commencing the services, then a fair calculation will be made as per professional services rate along with any reimbursements and the portion of the unearned amount will be refunded to the Client.
- If part or the full scope of services is completed, Client might not be eligible for any refund.
- Any third-party payments including but not limited to investment amount, govt. / authority fee, third party payment, attorney fee, vendor payment is out of the scope of responsibility of Finisya Hospitality Solutions FZCO and any refund is subject to their independent policy without any prejudice of Finisya Hospitality Solutions FZCO
- Full refund will be issued in case of technical error such as double charging or any other cases where Finisya Hospitality Solutions FZCO are responsible.
- A refund claim is acceptable in case of the inability or incompetency of service execution and in which case a fair calculation of compensation against the time and efforts must be evaluated.
- Refund will be issued through the Original Mode of Payment
- Any success fee, referral fee, brokerage fee, commission or repatriation once earned is not refundable.
- In any particular service request, the refund policy stated and described in its service contract is considered as annex to this refund policy and is enforceable.
- Any refund request should be made in written email / letter form stating the exact reason of Refund claim which will immediately lead to suspension or termination of services.
- Any refunds requested due to a customer error will be subject to a 1000 AED administration charge, once approved.
- Any refund once approved, will be processed within 30-45 working days.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.